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Our Online Continuing Education programs include the final exam and deliver a dated certificate and professional seal. Optional CE / CME credit for select titles is also included. Browse categories or use the Search products box.
Certificate of Call Center Customer Service Skills Proficiency (4SCCCS)
Product Details
COURSE DESCRIPTION: This training helps to increase employee confidence when handling clients, improving sales, and building stronger relationships with callers.
LEARNING OBJECTIVES:
- Improve customer service productivity
- Build trust into the call center experience
- Evaluate call center metrics to enhance performance
AVERAGE STUDY TIME: 1-2 HOURS
Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL for the Certificate of Call Center Customer Service Skills Proficiency (4SCCCS) course which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Boards.
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