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Our Online Continuing Education programs include the final exam and deliver a dated certificate and professional seal. Optional CE / CME credit for select titles is also included. Browse categories or use the Search products box.
Certificate of Customer Service Basics Proficiency (4SCCSB)
Product Details
COURSE DESCRIPTION: Customer service fosters loyalty and increases the amount a client may invest in your organization or business. It can also generate word-of-mouth advertising and establish positive reviews which will organically improve marketing success.
LEARNING OBJECTIVES:
- Evaluate and anticipate different customer interaction models
- Master in-person and remote clientele management
- Handle customer issues and read stress-triggering situations to determine best outcome
- Gain remarkable comprehension levels of Emotional Intelligence
- Learn the Psychology of Human Functioning
- Deal with situations using a holistic approach
AVERAGE STUDY TIME: 1-2 HOURS
Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL for the Certificate of Customer Service Basics Proficiency (4SCCSB) course which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Boards.
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