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Our Online Continuing Education programs include the final exam and deliver a dated certificate and professional seal. Optional CE / CME credit for select titles is also included. Browse categories or use the Search products box.
Certificate of Customer Service Skills Proficiency (4CCSSP)
Product Details
COURSE DESCRIPTION: This Customer Service course is focused on the skills needed to provide customer support, including maintenance of the right attitude, case handling techniques and stress management.
Learning Objectives:
- Understanding Customer Service
- Focusing on Customer Needs
- Leveraging Social-Emotional Skills to Manage Customer Communication
- Developing Service Techniques for Better Customer Support
AVERAGE STUDY TIME: 1-2 HOURS
Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL for the Certificate of Customer Service Skills Proficiency (4CCSSP) course which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Boards.
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