COURSE DESCRIPTION: Online Customer Service is defined as any service that helps customers solve problems. This is done by customer support agents, whose primary goal is to assist customers. Such a service is usually connected to a business or brand which sells products and offers support. This course helps the learner to understand and develop excellent online customer support skills.

LEARNING OBJECTIVES:

• Learn aspects of Customer Service that are considered most important
• Understand the changing nature of customer expectations and how to meet them
• Learn how to solve the three main types of customer problems
• Deal confidently and assertively with difficult people
• Use communication skills effectively and overcome barriers
• Understand which personal skills will help you in a customer service role
• Learn the six key areas of customer service

AVERAGE STUDY TIME: 1-2 HOURS

Completion of this course delivers a 4PRO+ CERTIFICATE OF PROFICIENCY and includes a BADGE/SEAL for the Certificate of Online Customer Support Proficiency (4SCSP) course which has been reviewed and approved by the 4ProPlus Educational and Technical Advisory Boards.